The client, a well know international provider of technical and quality services provided
services to UK manufacturing customers from four regional
UK
bases. The teams were
managed by regional managers and deployed from independently operated bases. The
qualifications and makeup of the teams required to carry out the work was governed by
strict industry and regulatory
rules which resulted in a national shortage of suitably qualified
staff. The market for the statutory services was stable though cyclical and very cost
sensitive,
it was also extremely competitive with low margins exerting quality pressures. See also Strategy and People studies.
Problem Definition
Profitability was low due to relatively low productivity of the teams caused by the
seasonal nature of
the work, poor management of dispersed staff, and equipment
Solutions
Introduced pricing and client management
systems to allow demand to be manged
and allow flexibility in scheduling of work
Introduced national scheduling of resources to maximise number of teams deployed simultaneously
Introduced a national equipment maintenance
and calibration database to maximise equipment availability
Benefits
IImproved productivity by 15% within 3 months
Increased net profitability by 10% within 3 months
IImproved productivity by 15% within 3 months
Increased net profit by 10% within 3 monthsmproved productivity by 15% within 3 months
Case Studies 
